FREQUENTLY ASKED QUESTIONS
DO YOU SHIP INTERNATIONALLY?
We can ship your order to anywhere in the world. Local taxes and customs duties usually apply and are added once your shipment reaches its destination. Please see your local authorities for more information. We providing free shipping to EU countries. After the payment has been processed, your artwork is delivered within 3 - 7 working days in EU.
PRICES AND PAYMENT
All payments are encrypted and processed according to the highest security standard. The Customer has several options to pay for the purchase. Debit or Credit CARD via Stripe – Visa, Mastercard, Discover, Union Pay and American Express. Available worldwide.
WHAT IS YOUR RETURN POLICY?
When purchasing products on the Website, the Customer has a 30 - day withdrawal period. If the Customer uses their right of withdrawal, the Customer is responsible for the condition of the product after the Customer has received the product and during the return shipping. The Customer is responsible for the transport risk and shipping cost for the return. As soon as the return reaches Galleria Nova warehouse, and has been processed, Galleria Nova will make a refund to the customer.
PRIVACY POLICY
This privacy policy describes what personal data we at www.gallerianova.net collect from you and how we use your personal data. The privacy policy also describes your rights.
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We collect your data when you: Purchase our products, sign up for our newsletter, using our contact form, when you engage with us on social media.
What data do we collect ?
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Your contact information – name, postal address, mobile or telephone number, email address.
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Your IP address and information about how you use our website.
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Purchase details including your choice of payment and transaction number.
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Your order history.
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Data we don’t collect:
We do not store or process data from your credit cards such as card number, expire date or CVS number. We don’t ask you to provide personal identification number. The payment providers are responsible for collecting and processing that kind of data.
Our payment provider is Stripe: Visa and Mastercard and American Express. Stripe Privacy Policy .
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Personal data is always treated confidentially and in accordance with the applicable legislation, and will not be issued to third parties. With the right to self -determination of our clients, all users can at any time request the deletion, rectification, or information of their data.